Welcome to your online travel insurance claim portal

To lodge a new claim you'll need to:

Read travel alerts which may affect your claim

Travel alerts indicate if a claim can be made for a specific event based on when a policy was purchased. Click here to view travel alerts

Have the following details and documents ready

Frequently Asked Questions

It may take 15-30 minutes to submit your claim, depending on the type of claim. You can use the ‘save for later’ button at any stage to save your claim information to complete at a later time. Once your claim has been submitted, a member of our team will be in contact within 10 business days.

Need help submitting a claim? Watch our video for tips.

Agreement

Please accept the Privach Notice Authority to proceed

I have read, agree and consent to the Declaration and Disclosure Authority

Please accept the Declaration and Disclosure Authority to proceed

, and I have read any Travel Alerts relevant to my travel claim.

Please accept the agreement relating to Travel Alerts to proceed

Retrieve a claim Create a new claim

Create a new claim

Need help?

Online Claims

Welcome to your online travel insurance claim portal